There are several reasons why you may not be able to set up Round-ups:
if your bank doesn't allow third party to access
some banks do not allow Balance Checks to Plaid which is where we get this information from
no bank linked
linked account is a savings account not a checking account
If you're not sure why this feature is not working for you, please chat with us! We're here Monday-Friday 6am-6pm PST and will be happy to assist.