Your Starship health savings account is an actual bank account opened in and backed by nbkc bank. Regulations require that we provide proof of someone's identity and location for each of our customers.
Sometimes during sign up, we receive incomplete or incorrectly entered information from you. We request documents like your government issued photo ID, your social security card, and proof of your address in order to verify/correct this information and also to open an account for you.
We’re passionate about security at Starship, and we’re committed to meet and exceed all industry standards. Any information you enter or use in the app is protected and encrypted using industry-leading capabilities.