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What do I do if I lose my Starship Card?
What do I do if I lose my Starship Card?

lost or stolen card

Updated over a week ago

Not to worry! Notify the Starship Crew immediately if you've lost your card or if it was stolen and then log into your Starship app and freeze your card.

Get this done by:

  1. Logging in on the Starship app

  2. Tap the card icon on the bottom of the screen

  3. Tap Freeze Card

After you contact us, we will cancel your existing card and have expedited a new one to be sent to the address on file. You should receive that within 7-10 business days.

Be on the lookout! Your new Starship card will come in a plain white envelope in about 10 business days. 

When you receive your new card, simply activate it from the Starship iOS or Android app.

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